Refund Policy
Faxio is a service of Bear Labs LLC. Last updated 21 August 2026.
Automatic — you never pay for a fax that did not go through
A credit is consumed only when a fax is transmitted successfully. If the fax fails, the credit is returned to your balance automatically. You do not need to contact us and there is nothing to claim.
Unused credits
If you bought credits and have not used them, email [email protected] within 30 days of the purchase and we will refund them in full. No explanation required. Refunds go back to the original card and usually appear within 5–10 business days, depending on your bank.
If you used some of the credits, we refund the unused portion.
The Faxio Unlimited plan
The $14.99/month plan is optional and starts only when you explicitly subscribe — it is never the default and no purchase on this site enrolls you in it. You can cancel in one click from the billing page linked on the send screen. Cancellation stops all future charges immediately; access continues until the end of the period you already paid for.
If you were charged for a renewal you did not intend and had not used the service in that period, tell us and we will refund that renewal.
App store purchases are separate
Subscriptions bought inside the Faxio Android app are billed by Google Play, not by us, and only Google can refund them. Cancel at Play Store → Profile → Payments & subscriptions → Subscriptions, and request refunds at Google Play's refund page.
Is the charge even ours?
Often it is not. "Faxio" is not an exclusive name on the app stores, and several unrelated fax services bill customers who believe they used ours. Before anything else, look at the merchant descriptor on your statement:
- Our web charges appear as FAXIO.APP (Bear Labs LLC).
- Our Android app charges appear through GOOGLE *Faxio.
- Anything else — including charges from an iPhone app — is a different company. Faxio has no iOS app. Contact the company named on your statement, because they are the only ones who can refund it.
Send us the descriptor and the amount anyway. If it is ours we will refund it; if it is not, we will tell you plainly rather than leave you guessing, and point you at who to contact.
How to reach us
Email [email protected] with the charge amount, the date, and the merchant descriptor. We answer within one business day.
See also our Terms of Service and Privacy Policy.