Sending a fax to Italy from faxio.app works the same way as a fax within the US: upload the document, choose the country, type the number, pay $2.99. The part people get wrong is the number. Unlike almost everywhere else, the leading 0 of an Italian number stays when you dial from abroad, and dropping it sends the fax to the wrong number.
- Country code: +39
- What to type: +39, then the number with its leading 0 kept
- Price: $2.99 per fax of up to 10 pages, the same as a fax within the US
Table of Contents
- The country code and number format
- Numbers that will not work
- How to send the fax, step by step
- What it costs
- If the fax does not go through
- Frequently asked questions
The country code and number format
Italy is the exception to the usual rule. In most countries you drop the leading 0 when dialling from abroad; in Italy the 0 of a landline number is part of the number and stays. Area codes are 06 for Rome, 02 for Milan, 011 for Turin, 081 for Naples, 055 for Florence, and you type them with the 0 after +39.
| Written in Italy | Type after choosing Italy (+39) | Dials as |
|---|---|---|
| Rome: 06 xxxx xxxx | 06 xxxx xxxx | +39 06 xxxx xxxx |
| Milan: 02 xxxx xxxx | 02 xxxx xxxx | +39 02 xxxx xxxx |
Most fax guides, including ours for other countries, say to drop the 0. Do not do that for Italy: +39 6 ... is a different, usually invalid, number, and the fax will fail.
If a number is written with a 00 in front, such as 0039 ..., the 00 is the international prefix used in Europe. Leave out the 00 and the 39; the Country list already supplies +39.
Spaces, dashes and brackets in the number do not matter; Faxio uses only the digits. Do not type 39 again in the number box, because the Country list already adds +39.
Numbers that will not work
Faxio does not send to mobile or premium-rate numbers in any country. Italian mobile numbers start with 3 (no 0), and numbers starting with 89 are premium-rate.
Also make sure the number is a fax line. Many organisations list a phone number and a fax number side by side, and a voice line will ring without a fax machine ever answering.
How to send the fax, step by step
- Get the document ready. A PDF is simplest; JPG, PNG and phone photos are accepted too. One fax holds up to 10 pages.
- Open faxio.app/send and drop the file in, or click to upload. You can add up to 10 documents.
- Choose Italy (+39) in the Country list. It is listed under Most used, near the top.
- Type the fax number with the leading 0 kept, for example
06 xxxx xxxx. - Add a subject if you want a cover page, and an email address if you want the delivery confirmation sent to you. The confirmation is useful as proof of transmission.
- Press Send fax (or Buy credits & send if you have no credits yet) and pay by card. The fax appears under Your faxes, and its status moves from Sending to Delivered, usually within a few minutes.
The Faxio Android app sends to the same countries at the same price.
What it costs
Faxio charges the same for every destination, so a fax to Italy costs the same as one within the US:
| Option | Price | Per fax |
|---|---|---|
| 1 fax (up to 10 pages) | $2.99 | $2.99 |
| 5 faxes | $9.99 | $2.00 |
| 15 faxes | $24.99 | $1.67 |
There is no subscription, and credits never expire. If you fax abroad every week, the Unlimited plan is $14.99/month; up to 5 faxes a day on it can go abroad, within its fair use of 15 faxes a day and 100 a month. The details are on the pricing page.
If the fax does not go through
Busy lines are retried automatically. If the fax still cannot be delivered, it is marked Failed and the credit goes back to your balance automatically, so a failed fax costs nothing. Fix the cause and send it again.
The usual causes on a fax to Italy:
- The leading 0 was removed. For Italy it has to stay: type 06 ..., not 6 ....
- It is a voice line or a mobile number. Check with the recipient that it is a fax line on a landline.
- The machine is switched off or out of paper. Office fax machines are often unattended outside business hours, so check the local time in Italy before you send.
- A communication error on a long route. International lines are more prone to these than domestic ones, and a retry often works. Splitting a long document into shorter faxes can also help.
For what each error means, see why a fax is not going through. For file formats and delivery statuses in general, see how to send a fax online.
Frequently asked questions
What is the country code for faxing Italy?
+39. Choose Italy (+39) in the Country list on faxio.app/send and the code is added for you; then type the rest of the fax number with the leading 0 kept.
Do I drop the 0 when faxing Italy?
No. Italy is the exception: the leading 0 of an Italian landline number stays when you dial from abroad. A Rome number written 06 xxxx xxxx is typed as 06 xxxx xxxx after choosing Italy (+39), which dials +39 06 xxxx xxxx.
Can I fax an Italian mobile number?
No. Faxio refuses mobile and premium-rate numbers. Italian mobile numbers start with 3 and have no leading 0. A landline fax number starts with 0, such as 06 for Rome or 02 for Milan.
How much does it cost to send a fax to Italy?
$2.99 for one fax of up to 10 pages, the same price as a fax within the US. Bundles of 5 for $9.99 and 15 for $24.99 bring it to $2.00 or $1.67 a fax, and credits never expire.
What happens if my fax to Italy fails?
Busy lines are retried automatically. If the fax still cannot be delivered, it is marked Failed and the credit goes back to your balance automatically, so a failed fax costs nothing.