eFax is one of the biggest names in online faxing, and plenty of people sign up for it to send a single document — then find a monthly charge on their card weeks later. As of October 2026, eFax's Personal plan is listed at $18.99 a month, or $15.83 a month billed annually. That is a lot for something you used once.
The good news: for most accounts, you can cancel eFax online in a few minutes. This guide walks through the steps from eFax's own help pages as of October 2026, the cases where you have to contact support instead, and what to do about the faxes you still need to send afterwards.
- The four online steps to cancel
- When you must call or chat instead
- What happens to your faxes and number
Table of Contents
- Before you cancel
- How to cancel eFax online
- When you have to contact eFax
- Cancelling an eFax subscription bought on iPhone
- What happens after you cancel
- Still need to fax occasionally?
- Frequently asked questions
Before you cancel
Two minutes of preparation saves trouble later.
- Download any faxes you want to keep. eFax states that once your account is closed, you will no longer have access to your fax documents. Save anything important — signed contracts, medical records, tax correspondence — as PDFs.
- Check for an outstanding balance. An unpaid balance means you cannot cancel online.
- Note your fax number and the card on file. If you end up talking to support, they typically ask for your eFax number and the last four digits of the card on the account to verify you.
- Tell anyone who faxes you. If your eFax number is printed on letterheads, forms or a website, the senders will need a new number.
How to cancel eFax online
According to eFax's help page as of October 2026, the online cancellation process is:
- Log in to your eFax account at efax.com.
- Go to Billing.
- Select the cancellation option and follow the prompts.
- Wait for the confirmation email. eFax sends an email confirming your cancellation, with a confirmation number.
Keep that email. If a charge appears after you believe you cancelled, the confirmation number is your proof.
Menus change from time to time. If you do not see a cancellation option under Billing, look under your account details or settings; if it is not there either, your account type probably requires contacting eFax directly.
If you are offered a cheaper plan along the way, remember that if you rarely fax, any subscription still bills you for the months you do not use it.
When you have to contact eFax
The online option is not available for every account. eFax says you need to contact them by chat, email, or phone at 1-323-817-3207 if you have:
- Multiple fax numbers on the account,
- An outstanding balance, or
- An annual plan.
eFax Corporate accounts are directed to call 1-888-226-3466.
When you reach support, have your eFax number and the last four digits of your card ready, say clearly that you want to cancel, and ask for the confirmation number before ending the conversation. If you use chat, save a copy of the transcript.
Cancelling an eFax subscription bought on iPhone
If you subscribed through the eFax iPhone app using your Apple ID, eFax cannot cancel it for you — the subscription is billed by Apple. To cancel:
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Select eFax and tap Cancel Subscription.
A charge on your statement from Apple rather than from eFax is the usual sign that this is your situation.
What happens after you cancel
Based on eFax's help pages as of October 2026:
- Your account closes at the end of the current billing cycle. You can keep using eFax until then.
- Free trial cancellations close immediately.
- There is no pause option. eFax does not allow temporary suspension of an account.
- Stored faxes become inaccessible once the account closes.
- Your number may be reassigned. If you sign up again later, eFax notes that your previous number may have gone to another customer.
eFax's help pages do not describe refunds for the current billing period, so do not assume you will be refunded for time already paid. If you were charged for a renewal you did not intend, raise it with eFax support directly.
Still need to fax occasionally?
Most people cancelling eFax have not stopped needing to fax. They have stopped needing to fax every month. A government form, an insurance claim, a medical records request — these still come up a few times a year.
For that pattern, a subscription is the wrong shape. Paying per fax costs a fraction as much:
| How often you fax | Pay per fax (~$3 each) | eFax Personal (monthly, as of Oct 2026) |
|---|---|---|
| Twice a year | ~$6 | ~$228 |
| Once a month | ~$24–36 | ~$228 |
| Twice a month | ~$48–72 | ~$228 |
Faxio is built for exactly this. A single fax is $2.99 for up to 10 pages — upload a PDF, enter the number, pay, done. There is no account and no subscription, credits never expire, and if a fax fails, the credit is not consumed. Bundles bring the price down to $2.00 or $1.67 per fax.
There are things eFax does that Faxio's website does not. eFax gives you a permanent fax number with a desktop dashboard and email-to-fax workflows. Faxio's website is for sending; a dedicated receiving number is available through the Faxio Android app. If you need to receive faxes regularly on a number you keep, compare options in our Faxio vs eFax breakdown before deciding.
Other no-subscription routes:
- Very short faxes to the US or Canada: free services like FaxZero work for up to 3 pages — see free fax apps and their limits.
- Long documents: some pay-per-fax services charge a flat fee for 25 or more pages — see fax services without a subscription.
- Faxing from your phone: see how to fax from an iPhone.
Send your next fax for $2.99, no subscription →
Frequently asked questions
Can I cancel eFax online?
Yes, for most accounts. As of October 2026, eFax's help page says to log in, go to Billing, select the cancellation option, and wait for a confirmation email. Accounts with multiple fax numbers, an outstanding balance, or an annual plan must contact eFax by chat, email, or phone instead.
What is the eFax cancellation phone number?
eFax lists 1-323-817-3207 for customers who need to contact support to cancel — for example with multiple numbers, an annual plan, or an outstanding balance. eFax Corporate customers are directed to 1-888-226-3466. These numbers are from eFax's help page as of October 2026.
When does my eFax account close after cancelling?
At the end of your current billing cycle, according to eFax; you can keep using the service until then. If you cancel during a free trial, the account closes immediately.
What happens to my eFax number and faxes?
Once the account closes you lose access to your stored faxes, so download them first. eFax also notes that a cancelled number may be reassigned to another customer, so you may not get it back if you return later.
I subscribed through the iPhone app. How do I cancel?
Subscriptions bought through Apple are cancelled through Apple, not eFax. Open Settings on your iPhone, tap your name, then Subscriptions, and cancel eFax there.
What can I use instead of eFax if I only fax occasionally?
A pay-per-fax service. Faxio charges $2.99 per fax (up to 10 pages) with no account and no subscription, and credits never expire. Free options such as FaxZero also work for very short faxes to the US and Canada.