U.S. Bank uses a separate fax line for each department. Mortgage assistance applications and successor-in-interest documents go to 877-903-6972. Credit card letters and documents go to Cardmember Service at 866-568-7729. Medical and public assistance agencies requesting statements fax 866-338-4251. All of these come from usbank.com. If a U.S. Bank letter gives a different number, use the one on the letter.

This guide lists the verified U.S. Bank fax numbers, what each one is for, and what to put on the pages.

  • Mortgage assistance and deceased-borrower documents share one fax
  • Credit card correspondence has its own Cardmember Service fax
  • Agency statement requests need a recent signed authorization

Table of Contents

Verified U.S. Bank fax numbers

Verified November 2026:

What you are sending Fax number Source
Mortgage Assistance Application (Form 710) and required documents 877-903-6972 U.S. Bank Mortgage Assistance Application
Mortgage: successor-in-interest documents after a borrower's death 877-903-6972 U.S. Bank mortgage assistance FAQ
Credit card letters and documents (Cardmember Service) 866-568-7729 U.S. Bank help center
Statement requests from medical or public assistance agencies 866-338-4251 U.S. Bank verification of deposit contacts

Notes:

  • Mortgage assistance: the mailing address is PO Box 211128, Eagan, MN 55121-4201, and you can also apply online. U.S. Bank says it will contact you within five business days to confirm it received your documents.
  • Successor in interest: mail goes to Attn: Successor in Interest, PO Box 21948, Eagan, MN 55121. U.S. Bank asks for a short written request explaining the situation, with the death certificate, the deed record (including county), and a certificate of trust or beneficiary deed showing ownership of the home. It then mails a form to continue the process.
  • Credit cards: the mailing address is Cardmember Service, PO Box 6352, Fargo, ND 58125-6352.
  • Agency statement requests: include a customer authorization signed within the last 12 months. U.S. Bank does not accept electronic signatures for these. This line is not for estate or deceased-account questions.

Mortgage assistance by fax

If you are struggling to pay your U.S. Bank mortgage, the Mortgage Assistance Application (Form 710) lists what U.S. Bank needs, usually income documents, a hardship explanation and recent statements. Tips:

  • Send everything at once. A complete package is reviewed faster than pieces.
  • Write the loan number on every page.
  • Keep paying what you can while the application is reviewed, unless U.S. Bank tells you otherwise.

For more on faxing a mortgage servicer, see our mortgage fax guide.

The number on your letter wins

When U.S. Bank opens a case, its letter says how to send documents. That instruction is tied to your file and beats the general numbers above. If someone calls or emails asking you to fax ID or account details to a "U.S. Bank" number, check it on usbank.com or with the number on your card or statement first.

How to fax U.S. Bank, step by step

  1. Pick the right line from the table, or use the one on your letter.
  2. Write your loan or account number on every page.
  3. Add a cover sheet saying what's enclosed and how many pages.
  4. Scan clearly in black and white.
  5. Send one complete package and keep the confirmation.

You can send a fax online for $2.99 with no subscription and no account.

Mistakes that slow U.S. Bank down

  • Mortgage documents sent to the credit card fax, or the reverse.
  • No loan number on mortgage pages.
  • Partial mortgage packages.
  • An agency authorization older than 12 months or signed electronically.
  • A fax number from a search result instead of usbank.com.

Fax your U.S. Bank documents now →

Frequently asked questions

What is the U.S. Bank mortgage assistance fax number?

U.S. Bank's Mortgage Assistance Application (Form 710) says to send it with the required documents by mail to PO Box 211128, Eagan, MN 55121-4201, by fax to 877-903-6972, or online. U.S. Bank says it will contact you within five business days to confirm receipt.

What is the U.S. Bank credit card fax number?

U.S. Bank's help center says letters or documents about a credit card can be sent to Cardmember Service, PO Box 6352, Fargo, ND 58125-6352, or faxed to 866-568-7729.

How do I fax U.S. Bank after a mortgage borrower dies?

U.S. Bank's mortgage assistance FAQ says successors in interest can mail documents to Attn: Successor in Interest, PO Box 21948, Eagan, MN 55121, or fax them to 877-903-6972. It asks for a short written request with the death certificate, the deed record, and a certificate of trust or beneficiary deed showing ownership of the home.

Can an agency fax U.S. Bank for a customer's statements?

Yes, for medical or public assistance agencies. U.S. Bank says to fax statement requests to 866-338-4251 with a signed customer authorization dated within the last 12 months. Electronic signatures are not accepted.

Do I need a fax machine to fax U.S. Bank?

No. You can send the fax online from your phone or computer and keep the delivery confirmation.

Sources