Wells Fargo does not have one general customer fax number. It publishes fax lines by team: 1-866-358-1145 for the Estate Care Center (accounts of a customer who has died), 1-866-359-7363 for mortgage assistance applications, and 1-855-872-6262 for military service documents under the Servicemembers Civil Relief Act (SCRA). Each is listed on wellsfargo.com or a Wells Fargo form. For disputes and fraud claims, Wells Fargo does not publish a fax number, so report them online or by phone.

This guide lists the numbers we verified, when your letter overrides them, and what to include so your documents reach the right file.

  • Estate Care Center: 1-866-358-1145
  • Mortgage assistance: 1-866-359-7363
  • SCRA military documents: 1-855-872-6262

Table of Contents

Verified Wells Fargo fax numbers

Every number below is published on wellsfargo.com or in a Wells Fargo form hosted there. Verified November 2026.

What you are sending Fax number Source
Estate documents for a deceased customer's accounts, such as a death certificate 1-866-358-1145 Wells Fargo Estate Care Center
Mortgage Assistance Application and required documents 1-866-359-7363 Mortgage Assistance Application (PDF)
Military service documentation for SCRA benefits (orders or commanding officer letter) 1-855-872-6262 Wells Fargo SCRA

Notes:

  • Estate Care Center: besides fax, you can use Wells Fargo's online notification form (which accepts a death certificate upload), mail documents to Estate Care Center, Attention: D1118-02D, PO Box 71208, Charlotte, NC 28201-1245, or take them to any branch. Phone: 1-888-790-7980. For brokerage accounts, contact the Financial Advisor or the brokerage numbers on the same page.
  • Mortgage assistance: the application can also be mailed to Wells Fargo Home Mortgage, MAC X9999-01N, PO Box 1629, Minneapolis, MN 55440-9790, or submitted at wellsfargo.com/mortgageassistance. For help completing it, call 1-800-416-1472.
  • SCRA: Wells Fargo asks for a copy of your military service documentation, such as active duty orders or a commanding officer letter, and says not to send copies of your government ID. Military Banking is at 1-855-872-2932.

The number on your letter wins

If Wells Fargo has written to you about a case, such as a mortgage review, an estate claim, or a request for more documents, the instructions in that letter are tied to the team holding your file. Use them over any general number.

Treat any fax number that arrives by unexpected call, text, or email with suspicion. Bank impersonation scams often end with a request to fax an ID or statement. Check the number on wellsfargo.com or call the number on your card or statement first.

Disputes and fraud

We did not find a fax number for consumer card or account disputes, or fraud claims, on wellsfargo.com. Several fax directories list numbers for these, but Wells Fargo does not publish them, and the documents involved contain card and account details.

Report disputes and fraud online, in the Wells Fargo app, or by calling the number on your card or statement, and follow any letter about the claim. For general advice on cover sheets and dispute deadlines, see our guide to faxing a bank.

How to fax Wells Fargo, step by step

  1. Pick the right line from the table, or use the number on your letter.
  2. Add a cover sheet with the customer's name, account or loan number, what you are sending, and a page count.
  3. Send copies, not originals. Keep the certified originals of death certificates and court documents.
  4. Scan clearly in black and white. Court seals and small print in mortgage documents can blur.
  5. Send the full set at once, with the application or cover sheet first.
  6. Keep the confirmation with a copy of every page.

No fax machine needed: you can send a fax online for $2.99, with no subscription and no account, and get the confirmation by email.

Mistakes that slow things down

  • Using the wrong team's line. The Estate Care Center, mortgage assistance, and SCRA operations are separate teams.
  • Sending unrequested IDs. For SCRA, Wells Fargo specifically says not to include government ID copies.
  • No account or loan reference. Pages without one are hard to match.
  • Incomplete mortgage packages. Wells Fargo acknowledges receipt within five business days and asks for anything missing, but a complete package saves a round trip.
  • Numbers from third-party lists. Use wellsfargo.com or your letter.

Faxing Wells Fargo works when you use the right team's published line, label every page, and keep your confirmation.

Fax your Wells Fargo documents now →

Frequently asked questions

What is the Wells Fargo Estate Care Center fax number?

Wells Fargo's Estate Care Center page lists fax 1-866-358-1145. You can also notify Wells Fargo online and upload a death certificate, mail documents to the Estate Care Center in Charlotte, or bring them to a branch. The phone number is 1-888-790-7980.

What is the Wells Fargo mortgage assistance fax number?

The Wells Fargo Mortgage Assistance Application lists fax 1-866-359-7363. You can also mail it to Wells Fargo Home Mortgage in Minneapolis or apply online at wellsfargo.com/mortgageassistance.

Where do I fax military orders for SCRA benefits at Wells Fargo?

Wells Fargo's SCRA page lists fax 1-855-872-6262 for military service documentation, such as active duty orders or a commanding officer letter. Do not include copies of your government ID.

Can I fax a dispute or fraud claim to Wells Fargo?

We did not find a dispute or fraud fax number published on wellsfargo.com. Report it online, in the app, or by phone, and follow the instructions in any letter about your claim.

How long does Wells Fargo take to respond to a mortgage assistance fax?

The application says Wells Fargo will contact you within five business days to acknowledge receipt and tell you if more information or documents are needed.

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